Terms and Conditions
1. General Terms:
• By accessing and using our online shop, you agree to these Terms and Conditions.
• We reserve the right to update or change these terms at any time without prior notice.
2. Products and Pricing:
• All product descriptions, images, and prices are subject to change without notice.
• We strive to ensure accurate information but are not liable for errors or omissions.
• Prices include applicable taxes unless stated otherwise.
3. Orders and Payments:
• Orders are confirmed upon successful payment.
• Accepted payment methods: credit/debit cards.
• We reserve the right to cancel orders due to errors, stock availability, or suspected fraud.
Delivery
4. Delivery Policy:
• Shipping Areas: We deliver to Bath and surrounding areas up to 10 miles.
• Standard delivery: 3–7 business days.
• Delivery times may vary during holidays or due to unforeseen circumstances.
• Delivery Charges:
• Standard shipping: £4.99
• Free shipping for orders over £200.
• Additional charges for expedited or international shipping.
Refunds/ Cancellations
5. Refunds and Returns:
• Products must be unused, in original packaging, and returned within 14 days.
• Non-refundable items: opened products, faulty electrical items to be returned via our third party protocol.
• Refunds will be issued to the original payment method once the return is approved by management.
• Delivery charges are non-refundable.
6. Cancellations:
• Orders can be cancelled before shipping. Once dispatched, cancellations will not be accepted.
7. Liability:
• We are not liable for delays caused by third-party couriers or circumstances beyond our control.
• Ensure your delivery details are accurate; we are not responsible for lost orders due to incorrect information.
8. Privacy and Security:
• Your personal information will be used solely for processing orders and improving our services.
• We implement security measures to protect your data but cannot guarantee absolute security.